Privacy Policy

1. Introduction

Massejli SMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy applies to our website, mobile applications, and SMS messaging services (collectively, the "Service").

By using our Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and password
Billing Information: Payment method details and billing address
Contact Lists: Phone numbers and contact information you upload
Message Content: SMS messages you compose and send through our platform
Support Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

Usage Data: Pages visited, features used, time spent on the platform
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, dates, and activity logs
Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

Authentication providers (e.g., Google OAuth)
Payment processors
Analytics providers

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience
Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as:

Payment processing
Data analytics
Customer support
Email delivery
SMS gateway providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained until you delete your account or request deletion
Message Logs: Retained for 24 months for compliance and dispute resolution
Contact Lists: Retained until you delete them or close your account
Payment Records: Retained for 7 years for tax and accounting purposes
Activity Logs: Retained for 12 months for security purposes

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Restriction: Request that we limit the processing of your data
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to the processing of your personal information
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Massejli SMS, Beirut, Lebanon

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